MTN Extends Free Transactions and Revised Limits on MoMo till end of September


Customers on MTN Mobile Money (MoMo) platform are set to enjoy an extension of the fee waiver on on-net transfers up to Ghs100 daily till September 30, 2020.             

The extension of the MTN and Bank of Ghana COVID-19 initiative gives opportunity to MoMo customers to continue sending money transfer value up to GHS100 daily to MoMo wallets for free. However, transactions on interoperability will attract normal charges.

Apart from the free transactions, the revised limits on daily transactions and wallet balances will remain the same as approved by Bank of Ghana as follows: Customers with a daily limit of GHS300 can still transact up to an amount of GHS1, 000, whereas those with daily limits of GHS2, 000 and GHS5000 can transact with values of GHS5, 000 and GHS10, 000 respectively.

Also, customers with wallet balance limits of GHS1, 000, GHS 10,000 and GHS20,000 can continue to hold up to GHS2, 000, GHS15, 000 and GHS30,000 respectively in their wallets. Again, customers with monthly aggregate transaction limits of GHS20, 000 and GHS 50,000 will continue to enjoy unlimited access.

In view of the extension, customers who do not have access to MoMo service can also continue to use their validated registration data for telecommunications service to activate minimum KYC wallets (Tier 0) and enjoy the convenience of cashless transactions on MTN MoMo.

Remarking on the extension of the waivers of Mobile Money transactions, the General Manager for Mobile Money Limited, Mr. Eli Hini indicated that the MoMo waivers have contributed significantly to deepening financial inclusion.

He said, “We have seen an increase in transaction volumes over the period of persons using MoMo for different purposes including shopping, payments, religious and other social contributions such as tithes, offerings, and wedding gifts and so on. We are excited about the fact that the Central Bank approved for the extension to reduce the level of cash transactions especially in this period of COVID-19.”

“We are looking forward to a further increase in transactions for various payments in this period of the extension and the onboarding of new subscribers who are yet to experience the convenience MoMo presents in this era where limited movement and personal interaction is encouraged”, he added.

The waiver on MoMo transactions was first implemented on March 20 as part of efforts to support Government’s intervention to control the spread of the COVID-19 through the adoption of MoMo for financial transactions and to minimize the risk posed by cash handling.

As the waivers have been extended MoMo customers should remain cautious about the activities of scammers and fraudsters who make use of the slightest opportunity to defraud customers. Some of the schemes identified include: Money doubling schemes, fake promotion, false reversal approach and the creation of messages and Apps usually disguised as COVID-19-related messages.

Customers should observe the three Golden Rules for mobile money. Customers should at no point disclose their pin codes or allow others to make transactions on their behalf, avoid calls that seek to discuss their wallets or respond to promotions they have not participated in.

Customers are encouraged to crosscheck with MTN to verify any details before they take any action on their MoMo wallet. It is important to note that no fraud on MTN MoMo will be successful without the active participation of the customer.

MTN says it remains committed to making the lives of our customers a whole lot brighter through the delivery of bold new digital services to our customers.

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