MTN Ghana empowers customers through community forums


Telecom giant MTN Ghana has embarked on an extensive engagement initiative, reaching out to customers in all 16 regions of Ghana via its community forums.

The purpose of these forums is to educate customers on the diverse range of products and services offered by MTN, along with insights into network investments aimed at enhancing the overall customer service experience.

During the forums, selected customers in various communities were provided with detailed information on MTN’s products, services, and the channels available for accessing customer service.

Georgina Asare Fiagbenu, Corporate Communications Senior Manager for MTN Ghana, expressed the company’s gratitude to the Chiefs and people of the communities, stating, “MTN is committed to providing our customers with a distinct customer experience as we continue to serve them around the clock.”

A significant focus of the engagement was on Mobile Money (MoMo) transactions. Customers were educated on MoMo charges, urged to report any agents charging above approved transaction fees, and provided with insights into avoiding MoMo fraud.

Fiagbenu further emphasized, “MTN should be your first point of contact when you are unsure of any message or service you receive. Don’t be in a hurry to respond to any request you are unsure of. Please do well to contact MTN on any of the service channels before you act.”

The interactive sessions also facilitated direct communication between MTN representatives and community members, allowing MTN to gather valuable feedback for service enhancement.

Participants expressed their appreciation for MTN’s presence in their communities and welcomed the opportunity to share their thoughts and needs with the company.


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