MTN Ghana to phase out scratch cards by 30 June

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MTN Ghana says its scratch cards, last introduced in 2020, will be completely phased out effective 30 June 2024, a statement from the telecom giant has announced.

Customers with unused MTN scratch cards will no longer be able to recharge them after 1 July, the statement indicated. However, they can redeem the value of their scratch cards via Credit transfer (EVD) at any MTN Customer Experience Centre.

This move is part of MTN’s strategy to lead digital solutions in Ghana and aligns with the Government of Ghana’s digitalisation agenda.

It says the customers to continue using existing digital channels, including MoMo, Ayoba, and the myMTN app for recharges. As an incentive, customers will receive a 50% bonus on all recharges done via Mobile Money.

Commenting on the withdrawal of scratch cards, Chief Sales and Distribution Officer Mr. Samuel Addo said, “The phasing out of the scratch cards is one of the avenues to help us protect the environment, empower customers to drive digital usage, and make customer service delivery more efficient.”

In line with MTN’s sustainability strategy, the company continues to implement several initiatives to reduce its environmental footprint, including waste reduction programs, water conservation measures, and other energy-saving initiatives.


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