NCA gets tough to break MTN’s dominance in Ghana’s telecom sector

Ursula Owusu-Ekuful
Ursula Owusu-Ekuful, communications minister

The National Communications Authority (NCA) will in the coming days begin the implementation of specific policies to ensure a level-playing field for all network operators within the telecommunications industry.

Government, through the Ministry of Communications, has directed the NCA to enforce the provisions of the Electronic Communications (EC) Act 2008 and the National Telecommunications Policy to address glaring disparities in market share and revenue share in the sector.

This Policy Directive is motivated by evidence of a growing market imbalance and creation of a near monopoly in the telecom sector. This imbalance potentially exposes the country to the dictates of the dominant operator and negatively impacts on competition and choice for the consumer as well as investments within the sector. The policy is therefore aimed at ensuring proper and healthy competition among telecommunications players, secure a much better pricing policy for the consumers and facilitate a sound regulatory regime.

Industry Statistics released from the Statistical Bulletin – Quarter 4, 2019 of the National Communications Authority (NCA) indicate that MTN has almost 75% of telecommunications market share. A review of these reports have shown that this has been the trend over a three-year period. This trend has continued into the first quarter of 2020 as well. These statistics while impressive and showing growth within the telecommunications and financial sectors clearly shows an uncompetitive and unprofitable environment for less dominant players in these industries.

Under the National Telecommunications Policy (NTP), any operator with 40% or more market share in voice, data, SMS and value added services like Mobile Money, is considered a Significant Market Power (SMP).

The NCA in accordance with the above has, therefore, declared SCANCOM (MTN) as a Significant Market Power (SMP).

With this designation of SMP, the Regulator is required to take corrective measures under the law to facilitate more market competition, ensure proper pricing for consumers and facilitate the overall growth of the telecommunications industry.

Government, through the Ministry of Communications, acknowledges the investments MTN has made in their operations over the years and noted that their investments have enhanced their operations, however, its growing dominance has impacted negatively on competition and consumer choice, necessitating corrective action.

The NCA’s functions and duties in this regard are outlined in the National Communications Authority Act 769 of 2008, Section 3e of which states that, “the Authority shall ensure fair competition amongst licencees, operators of communications networks and service providers of public communications”. 

At a consultative meeting with relevant stakeholders in the telecommunications sector to communicate this Policy Directive and to ensure its smooth implementation, the Minister  for Communications, Mrs Ursula Owusu-Ekuful, stated that “while the telecommunications policy aims to encourage the growth of the telecommunications sector, it also seeks to create a level playing field and ensure a regulatory regime that ultimately benefits the consumer”. This currently does not exist as MTN enjoys a near monopoly.

To correct this imbalance, the NCA will apply the following measures in exercise of its regulatory mandate:

  1. Asymmetrical Interconnect rate in favour of the disadvantaged operators.
  2. Setting of floor/ceiling pricing on all minutes, data, SMS, Mobile Money, etc.
  3. Review and approve all pricing by the SMP as required by law.
  4. Require SMP not to have differential prices for on-net and off-net transactions.
  5. Ensure various operator vendors are not subject to exclusionary pricing or behavior.
  6. Ensure that SMP’s access to information does not disadvantage any value added service of non-SMP operators.
  7. Require operators to present implementation plans on National Roaming Services within the next 30 days for execution on or before the next 90 days.

These measures kick in immediately and the NCA is expected to work with all Network Operators who must cooperate to ensure it is done painlessly. We have come a long way in a very dynamic industry which has seen ancestors of all the current operators being the dominant player at one stage. Ghana Telecom, Mobitel, now MTN. Measures taken then to open up the market to ensure fairer competition, though unpleasant to the dominant player then, eventually enured to the benefit of the consumer and resulted in the vibrant telecom sector of today . This will also have the same result over time. It is corrective and not punitive.


Among other things, the implementation of this policy would ultimately benefit the consumer in many ways.

  • Maximises consumers’ welfare:
    • Offer choice to consumers with the stimulation of innovative products and promotions.
    • Give consumers the power to switch service providers for other experiences and not restrict them to the largest provider.
  • Stimulate the activities of third party vendors such as Value Added Service providers and give them a choice to work with non-SMP operators.
  • Create a catalyst for passive infrastructure sharing within the industry especially for national roaming services and increase service choice for consumers within areas where SMP is present.
  • The dominant operator would not be able to use predatory pricing to eliminate competition.  
  • The dominant operator would not be permitted to use its information on you (the consumer) to preclude others from offering you good innovative services at similar costs.  
  • The dominant operator would not be permitted to charge a high price to call, SMS, or transfer money to other services, while keeping its own prices low. 
  • The dominant operator would not be permitted to offer lower quality services on these interconnections to attempt to switch your friends’ operators to the monopolistic one. 
  •  Customers can rest assured that the NCA will be vigilant against any anticompetitive behaviour by any operator to ensure that the customer is always getting the best quality, the best price, the most innovation, and the opportunity to choose their preferences.
  •  Increased competition may bring better quality services, better pricing, and more innovation to the market, for voice, data, video, and value added services (including mobile financial services).  These benefits include:
  • Better ability to switch networks, including reducing price differentials, for voice, data and value added services

Source: Daily Mail GH

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